What is a WebRTC Softphone?
WebRTC (Web Real-Time Communication) is a technology built into modern web browsers that enables voice communication directly from a webpage — no plugins or downloads. A WebRTC softphone turns your browser tab into a business phone.
How It Works
When you open Talkify's dashboard and click "Call," here's what happens behind the scenes:
- Browser accesses your microphone (with your permission)
- Audio is encoded for sending over the internet
- An encrypted connection is set up between your browser and the Cloud PBX (DTLS-SRTP)
- Call routes through the Cloud PBX to the destination
- Audio flows in both directions in real time
Key Benefits
No Installation
Open a supported browser, sign in and allow microphone access. A headset and a reliable internet connection still make the difference to call quality.
Works in Modern Browsers
Use a current version of a supported browser on your computer. On phones, mobile browsers can pause calls when the screen locks or the browser moves to the background.
Clear Audio
Call quality depends on your connection and headset. Calls to ordinary phone numbers carry the audio of the phone network they reach.
Encrypted Connection
WebRTC encrypts the audio between your browser and the Cloud PBX. Calls that go out to the phone network continue over the carrier's network.
Cost Efficiency
No desk phones to buy and no separate softphone licence — the softphone comes with the paid plans that include extensions.
Talkify's WebRTC Softphone Features
- One-click dialing from the dashboard
- Real-time call status with timer and controls
- Transfer, hold, and mute during a call
- Integrated directory with click-to-call
- Call recording, kept for your plan's retention period
- Runs in a browser tab alongside your other tools
WebRTC puts a business phone in the browser your team already uses.
