See what’snew.

AI Voice Agents that answer from your knowledge base and hand calls over to your team

Multi-provider AI support: OpenAI, Anthropic Claude, Google Gemini, and custom model endpoints

Real-time conversation transcripts with sentiment analysis and outcome tracking

Streaming response pipeline for quicker AI replies

Fixed TTS audio cutoff on calls exceeding 15 minutes

Drag-and-drop Visual IVR Builder — design multi-level call flows without code

Per-key audio upload or TTS-generated prompts for each DTMF option

Time-based routing with business hours integration

IVR destination now supports Ring Groups, Queues, AI Agents, and External Numbers

Audio Campaigns — upload or TTS audio, schedule, retry logic, concurrent call limits

AI Agent Campaigns — personalized AI conversation per recipient with outcome tracking

DNC (Do Not Call) compliance with automatic DNC_SKIPPED status and audit trail

Campaign Hours — time windows and regulatory compliance settings

Fixed concurrent call limiter race condition under high load

Real-time Contact Center Dashboard with live agent status and queue overview

WebSocket-based Extension Presence (Available, Busy, Ringing, Offline)

CSV & PDF export for Call Detail Records and analytics

Dashboard auto-refresh interval reduced to 15 seconds

Recording playback now streams in-browser with audio controls

New multi-tenant architecture with row-level isolation — requires database migration

8-role RBAC system: Super Admin, Platform Admin, Platform Manager, Platform Support + Tenant roles

Per-tenant custom domains, branding, and white-label settings

Feature Controller for per-tenant feature gating and plan management

API response times improved 3x with Redis caching layer

Fixed WebSocket memory leak on long-running dashboard sessions