Analytics
See the pattern.Find the next step.
Explore call activity, review individual records and understand where attention is needed.
From setup to everyday use.
- Choose a period
- Inspect the pattern
- Review underlying calls
Built for the work you do.
Bring the right tools into your daily workflow.
Live operations
Review current channels, queues and agent states.
Call records
Filter individual calls and inspect details.
Reporting charts
Compare time periods, direction and outcomes.
Exports
Take supported reports into your own tools.
Extension presence
See availability in the calling workspace.
Recordings
Review retained audio where your plan permits.
A little more clarity.
Does it rank staff automatically?
Review volume and talk time by extension. These records support your own assessment rather than an automatic staff ranking.
Are alerts built in?
Native threshold alerting is not promised. API/webhook-based alerts require a configured integration.
Explore a connected toolContacts & CRMLet’s find your fit.
Talk through your workflow with our team.