Real-Time Monitoring& Reports
Live dashboards, complete call detail records, analytics charts, and WebSocket-powered extension presence. Know what's happening across your entire phone system — right now.
6 Analytics Capabilities
Deep visibility into every call, agent, and queue across your system.
Contact Center Dashboard
Live agent status overview with queue depths, active calls, and waiting callers. Auto-refreshes every 15 seconds so supervisors always see the real-time picture.
Call Detail Records
Complete CDR for every call — source, destination, duration, status, recording link, and cost. Fully filterable and searchable with date-range, extension, and direction filters.
Analytics Charts
Visual breakdowns by hour, day of week, direction (inbound/outbound), and call status (answered, missed, busy). Identify peak hours and staffing gaps at a glance.
CSV & PDF Export
Export raw CDR data as CSV for spreadsheet analysis or generate formatted PDF reports for stakeholders. Schedule automated report delivery via email.
Extension Presence
Real-time WebSocket-powered presence: see which extensions are Available, Busy, Ringing, or Offline. Instant updates without polling for true live monitoring.
Recording Playback
Stream call recordings directly in the browser with full audio controls — play, pause, seek, speed adjustment, and download. No third-party player required.
Technical Specifications
Ready to See Your Phone System Clearly?
Real-time dashboards, full CDR, analytics charts, and WebSocket presence. Know everything, miss nothing.