Refund & Cancellation Policy

1. What this policy covers

This policy applies to every charge on a Talkify cloud account: subscription plans billed monthly or annually, prepaid call credit, and the setup and monthly fees for phone numbers. It sits alongside our Terms of Service, which govern the service itself. Enterprise agreements are negotiated individually and are governed by their own written contract, not by this page.

Talkify is a product of Softifybd, a technology company based in Dhaka, Bangladesh. Softifybd is the party you are contracting with and the party that issues your invoices.

2. Fees are not refundable

Every plan is billed in advance for the period you choose. Once a billing period has started, the fee for that period is not refundable, in whole or in part — including where the service was used less than expected, where extensions or numbers went unused, or where an account is cancelled part-way through the period.

We do not offer trial refunds or money-back periods. To try the platform before committing, use the free plan or ask us for a guided demo — both let you see the product without a payment.

3. Cancelling your subscription

You may cancel at any time by writing to us from the e-mail address registered on the account. You keep the service you have already paid for. Cancelling does not switch anything off on the day you ask: your extensions keep working, your numbers keep ringing, and the account closes at the end of the period you have paid for. No further invoice is raised in the meantime.

Because you keep the full period, there is nothing left unused to refund — which is why this policy costs you nothing. Change your mind before that date and we will call the cancellation off; you keep your plan and your billing date exactly as they were.

Two exceptions, both narrow. An account that has never paid for a period closes straight away, because there is no paid time to honour. And an account we close for abuse, fraud or a breach of the Terms of Service closes immediately, with no refund.

Any amount already invoiced and unpaid at the time of cancellation remains payable.

4. Changing plans

• Upgrading takes effect immediately. You pay only the difference between the two plans for the days remaining in your current period, and your billing date does not change.
• Downgrading takes effect at your next renewal. You keep the higher plan until then, and the difference for the current period is not refunded or credited.

5. Call credit

Prepaid call credit is not refundable and cannot be withdrawn or converted back to cash. Unused credit stays on the account and remains available for calls while the account is open. Credit does not transfer to another account.

6. Phone numbers

Setup fees and monthly fees for numbers taken from the marketplace are not refundable once the number has been assigned to your account. Releasing a number stops future monthly charges from the next billing period; it does not refund fees already paid for the current one.

7. The free plan

The free plan costs nothing, so there is nothing to refund. Charges only ever arise from a paid plan, a call credit top-up, or a number you choose to take.

8. Payments taken in error

This is the one case where money comes back. If you were charged twice for the same thing, charged after a confirmed cancellation, or charged an amount that does not match what you agreed, tell us and we will check it against the payment gateway’s own record. Where the record shows a payment that should not have been taken, we return it to the same payment method it came from.

Report it to contact@talkify.com.bd with the date, the amount and the transaction reference from your receipt. A failed or cancelled payment that never completed is not a charge — no money leaves your account, and nothing needs to be returned.

9. Service interruptions

We publish the platform’s live state at talkify.com.bd/status. As set out in our Terms of Service, SaaS plans do not carry a numeric uptime guarantee or service credits; where a guaranteed availability figure is required, it is written into an individual enterprise agreement. An interruption does not by itself create a right to a refund.

10. Disputed charges

Please contact us before raising a dispute with your bank or card issuer — most questions turn out to be a duplicate payment or an unrecognised descriptor, and we can resolve those quickly. Because our payments are processed through an aggregator, the merchant name on your statement may not read “Talkify”. A chargeback raised against a legitimate charge may result in the account being suspended until the matter is settled.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed, and the policy in force is the one published here on the day you were charged.

12. Contact

For billing and cancellation questions, write to contact@talkify.com.bd. For questions about this policy itself, write to legal@talkify.com.bd.