Support & SLA
Help, with yourworkspace in view.
Raise a ticket from your dashboard. Keep account context, replies and progress together.
Ticketing, built in.
Raise it where you found it
Open a ticket from the dashboard with your account context attached.
One thread per issue
Keep both sides of the conversation and the full history together.
Four priorities
Low, Medium, High and Critical distinguish questions from urgent issues.
Track progress
Open, In progress, Resolved and Closed show where the issue stands.
What your plan includes.
Ticketing is in every plan. These are the channels on top.
Starter
Ticket + email support.
Growth
Ticket + email + chat.
Professional
Ticket + email + chat, with a priority queue.
Enterprise
Support and maintenance under an agreed MRC or AMC.
Dedicated cloud VM
Support shaped aroundyour agreement.
Enterprise runs on a dedicated cloud VM. Agree the support channels, response targets, coverage hours, escalation contacts and maintenance scope in your business deal.
Request a Proposal- Custom package and development by Talkify
- Support and maintenance: MRC / AMC by agreement
- Single-copy software licence
- Source code is not included
If an invoice goes unpaid.
You get seven days to pay, then a reminder every day for a week. Only after that is calling switched off — and nothing is deleted. Your extensions, numbers, recordings and settings stay exactly as they are, and service resumes as soon as payment is confirmed.