Privacy Policy | Talkify

1. Introduction

Talkify ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud PBX platform and website.

2. Information We Collect

We may collect information about you in a variety of ways including:

Personal Data: Name, email address, phone number, company name, and billing information provided during registration.
Usage Data: Call logs, call recordings (if enabled), extension configurations, and platform usage analytics.
Technical Data: IP address, browser type, operating system, and device information.
Cookie Data: Information collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our cloud PBX services
Process transactions and send related notifications
Improve and personalize user experience
Provide customer support
Monitor and analyze usage patterns
Comply with legal obligations

4. Data Security

We implement industry-standard security measures including TLS/SRTP encryption for calls, HTTPS for all web traffic, encrypted data at rest, and role-based access controls. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Call recordings are retained based on your plan's retention policy. You may request deletion of your data at any time.

6. Third-Party Services

We may use third-party services for payment processing (SSLCommerz), analytics, and AI features. These providers have their own privacy policies governing how they handle your data.

7. Your Rights

You have the right to:

Access, update, or delete your personal information
Object to or restrict data processing
Data portability
Withdraw consent at any time

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@talkify.com.bd