What is Voice Broadcasting?
Voice broadcasting sends a recorded or generated voice message to a list of recipients, as many at a time as your plan's concurrent calls allow. It's used for:
- Appointment reminders — Help people remember their bookings
- Important notices — Reach employees or customers quickly
- Marketing campaigns — Promote offers with personalized messages
- Payment reminders — Remind customers about payments that are due
- Survey collection — Gather keypad feedback from many people
Setting Up Your First Campaign
Step 1: Prepare Your Audio
- Record your message (keep it under 60 seconds)
- Use clear, professional audio (avoid background noise)
- Include a clear call-to-action
- With Talkify, you can also use AI text-to-speech to generate your audio
Step 2: Upload Your Contact List
- Import your contacts from a CSV file
- Required field: Phone number
- Optional fields: Name, custom variables for personalization
Step 3: Configure Campaign Settings
- Schedule — Start now or at a date and time you choose
- Retries — How many times to retry unanswered calls
- Concurrent calls — How many calls run at once, within your plan's limit
Step 4: DNC Compliance
- Upload your Do-Not-Call (DNC) list
- Talkify skips the numbers on it when the campaign runs
- DNC controls help, but following local regulations (including BTRC guidelines in Bangladesh) stays your responsibility
Step 5: Launch & Monitor
- Follow the campaign's progress as it runs
- Review each recipient's outcome: answered, busy, failed or skipped
- Export supported reports for analysis
AI-Powered Broadcasting with Talkify
Talkify takes voice broadcasting further with AI:
- Dynamic personalization — "Hi {name}, your appointment is on {date}"
- AI campaigns — On plans with AI, an AI agent can hold the conversation when a recipient picks up
- Keypad responses — Recipients answer survey questions by pressing a key
Voice broadcasting puts your message in a real voice. Plan it around your recipients' time, their preferences and your team's capacity.
